Refund policy
Our Satisfaction Promise
Your satisfaction is our top priority. At Banger Tattoo Care, we stand behind the quality and efficacy of our products. If you are not completely satisfied with your order, please reach out to our support team, and we will work with you to make it right.
How to Request a Solution
Due to the hygienic nature of our products, we are unable to accept physical returns.
If you experience an issue with your order, please contact our support team at colby@vitattoosoap.com within 30 days of receiving your shipment.
To help us resolve your issue quickly, please include the following in your email:
-
Your full name and order number.
-
A brief description of the issue.
-
A photo of the product if it arrived damaged or if there is a quality concern.
Replacements & Refunds
Once we receive your request, our team will review the details. While we cannot accept returns, we are committed to finding a fair solution. Based on the circumstances, we may offer one of the following:
-
A Replacement: If your product arrives damaged or if there is a quality issue, we will gladly send you a replacement item, free of charge.
-
A Store Credit: If the product doesn't meet your expectations for other reasons, we can offer a store credit for the full value of your purchase.
-
A Refund: Refunds to the original payment method may be issued in specific situations, such as for damaged goods or other qualifying circumstances, at our discretion.
Our team will assess each situation on a case-by-case basis and will communicate the available options to you promptly.
Questions
If you have any questions concerning our refund policy, please do not hesitate to contact us at: colby@vitattoosoap.com